Frequently Asked Questions

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What are the size dimensions of the prints?

Our prints come in a variety of sizes ranging from A4 to A1. The following list denotes both print and internal frame measurements:

  • A4 = 29.7 x 21 cm
  • A3 = 42 x 29.7 cm
  • A2 = 59.4 x 42 cm
  • A1 = 84.1 x 59.4 cm

For matted frames the measurements are as follows:

  • A4 Art size = 20 x 28.7 cm
    Frame size = 29.7 x 42 cm
  • A3 Art size = 28.7 x 41 cm
    Frame size = 40 x 50 cm
  • A2 Art size = 41 . 58.4 cm
    Frame size = 50 x 70 cm
  • A1 Art size = 58.4 x 83.1 cm
    Frame size = 75 x 100 cm

On all sizes, remember to allow an extra 2-3cm for the outer edge of the frame.

Do the frames come with a stand?

No. Our frames come ready to mount on the wall but do not have a stand or the mounting hardware. If you would like to display your print in a frame with a stand, we recommend you purchase an unframed print and source a suitable stand-equipped frame from another retailer.

Can I buy a digital version?

We do not sell digital copies at this time. All posters are copyright to Panel and Post and may not be replicated.

My print colours look different to the website!

While we do our best to display colours accurately, we cannot guarantee that what you see on your screen is true to the product because we cannot control the settings on individual devices. Colours may appear slightly different as all devices will have variations in how they show up. Colours may also seem different according to the background they are placed against. Please choose carefully with this information in mind.

How much is shipping?

Free shipping provided on all unframed prints!  

For all sizes of framed prints, the following flat rates apply:
VIC.   $12
NSW, ACT, QLD, SA.  $15
NT, WA, TAS, FNQ.   $18 

Shipping is calculated at the checkout.

Do you ship overseas?

Currently we only ship domestically in Australia.

When will my order arrive?

Products are printed on demand and shipped from our facility in Melbourne, Victoria. From placing your order to product turnaround is 1-2 days.

After this, delivery times will vary depending on your location, but generally:
VIC, NSW, QLD, SA. 4-7 days
WA, NT, TAS. 10-14 days

Bear in mind that this may be longer during peak times.

Can I pick up my order?

Unfortunately, it is not possible to pick up your order, as each print is made to order and drop shipped from a separate facility.

Do you accept cash?

We would love to accept cash, however due to the online nature of the business we are unable to.

Can I return my item?

Because each print is made to order, we cannot accept returns for change of mind. We recommend you choose carefully for this reason, taking into account that colours may not be an exact match to what you see on your device screen.

What if my item is faulty?

Our packers take every precaution to carefully pack your item for safe shipping. However, if your order arrives in a faulty condition, please do notify us within seven days at panelandpostshop@gmail.com. Tell us what the problem is and attach photos or videos of all parts delivered, both product and all packaging, as we may not be able to assist without these items.

Please understand that we are not responsible for items that become broken or damaged in transit.

Can't find the information you need?

If the information you're looking for isn't here, send us a message through our Contact page, and we will get back to you as soon as possible.